Effective Date: July 1, 2026
 
Privacy Policy for Inspira Counseling Center

Inspira Counseling Center ("Inspira," "we," "our," or "us") is committed to protecting the privacy and security of visitors to our website, https://www.inspiracounselingcenter.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and related online services.

By using our website, you agree to the practices described in this Privacy Policy.

Important Healthcare Privacy Notice

Inspira Counseling Center is a healthcare provider subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA").

This Privacy Policy applies to information collected through our website and related online services.

This Privacy Policy does not replace or modify Inspira Counseling Center's Notice of Privacy Practices ("NPP"), which governs the use and disclosure of Protected Health Information ("PHI") in connection with healthcare services. The Notice of Privacy Practices contains important information regarding patient rights, permitted uses and disclosures of PHI, and procedures for filing complaints regarding privacy concerns.

Information We Collect

We may collect information that you voluntarily provide through our website, including:

• Name

• Email address

• Telephone number

• Mailing address

• Insurance information

• Preferred appointment information

• Referral information

• Information submitted through contact forms

• Information submitted through appointment request forms

• Information submitted through referral inquiry forms

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Depending on the information provided, certain submissions may include information that could be considered health-related information.

We request that visitors avoid submitting unnecessary confidential medical, psychiatric, or clinical information through website forms.

Information Collected Automatically

We may collect certain technical information automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Date and time of website visits

• Pages visited

• Referring websites

• General website usage information

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This information is used primarily to improve website performance, usability, and security.

How We Use Information

We may use information collected through the website to:

• Respond to inquiries

• Communicate regarding requested services

• Schedule appointments

• Process referrals

• Verify service availability

• Improve website functionality

• Analyze website performance

• Maintain website security

• Comply with legal and regulatory obligations

• Protect our rights, patients, and operations

 

Analytics, Cookies, and Tracking Technologies

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Our website may use cookies and similar technologies to improve user experience and evaluate website performance.

We may use website analytics tools, such as Google Analytics or similar services, to understand how visitors interact with informational areas of the website and to improve website functionality.

Inspira Counseling Center does not intentionally use website analytics or advertising tracking technologies on pages where visitors submit appointment requests, contact information, referral requests, or other potentially sensitive information.

We do not intentionally use advertising or remarketing technologies to track information submitted through contact forms, appointment requests, client portal access pages, or similar healthcare-related interactions.

Users may disable cookies through browser settings; however, some website features may not function properly.

Third-Party Vendors and Services

Our website may utilize third-party vendors and services, including:

• Website hosting providers

• Client portal providers

• Electronic health record systems

• Telehealth platforms

• Scheduling systems

• Payment processing providers

• Analytics providers

 

These vendors may maintain their own privacy policies and terms of service.

When a third-party vendor creates, receives, maintains, or transmits information on behalf of Inspira Counseling Center, we may be required to maintain appropriate agreements and safeguards as required by applicable law, including HIPAA when applicable.

Online Payments

If online payment functionality is made available through our website, payment transactions may be processed by secure third-party payment processors.

Inspira Counseling Center does not intentionally store complete payment card information on website servers.

Users should review the privacy and security policies of any payment processor used through the website.

Client Portal and Telehealth Platforms

Our website may provide links to client portals, telehealth platforms, scheduling systems, and other third-party healthcare tools.

These platforms operate under their own terms, privacy practices, and security requirements.

Patients should review applicable privacy notices and terms when using such systems.

Disclosure of Information

We do not sell personal information to third parties.

We may disclose information:

• To service providers assisting our operations

• To technology vendors supporting website functionality

• To payment processors

• To legal or regulatory authorities when required by law

• To protect the safety of individuals

• To protect our rights and operations

• With the individual's authorization or consent

 

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Users should exercise caution when transmitting information electronically.

Massachusetts Privacy and Data Security

Inspira Counseling Center complies with applicable Massachusetts privacy and data security requirements.

In the event of a security incident involving personal information, we will respond in accordance with applicable federal and Massachusetts notification requirements.

Inspira Counseling Center maintains administrative and technical safeguards designed to protect personal information and confidential data.

Children's Privacy

This website is not intended to collect information directly from children under the age of 13 without parental involvement.
We do not knowingly collect personal information directly from children under 13 through our website.

External Links

This website may contain links to third-party websites.

Inspira Counseling Center is not responsible for the content, privacy practices, accessibility, or security of external websites.
Users should review the policies of any third-party website they visit.

Emergencies

This website is not monitored continuously and should not be used for emergencies.

If you are experiencing a mental health crisis, medical emergency, or believe you may harm yourself or others:

• Call 911

• Call or text 988

• Go to the nearest emergency room

• Contact local emergency services immediately

 

Do not rely on website forms, email communications, or appointment requests for emergency assistance.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated effective date.

Continued use of the website following publication of changes constitutes acceptance of the revised policy.

Contact Information
Inspira Counseling Center
425 Union Street, Suite 46
West Springfield, MA 01089
Phone: (413) 299-2277
Website: https://www.inspiracounselingcenter.com
Email: intake@inspiracounselingcenter.com