Terms and Conditions
Terms and Conditions
​
Effective Date: July 1, 2026
​
Terms and Conditions of Use
​
Welcome to Inspira Counseling Center ("Inspira," "we," "our," or "us"). These Terms and Conditions govern your use of https://www.inspiracounselingcenter.com (the "Website").
​
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Website.
​
Purpose of the Website
​
This Website is intended to provide general information regarding Inspira Counseling Center, our providers, services, programs, educational resources, and methods of contacting our practice.
​
Information provided on this Website is for informational and educational purposes only and is not intended to constitute medical, psychiatric, psychological, legal, or other professional advice.
​
No Provider-Client Relationship
​
Use of this Website does not establish:
-
A therapist-client relationship
-
A counselor-client relationship
-
A psychiatric provider-client relationship
-
A healthcare provider-client relationship
-
Any other professional relationship
​
A provider-client relationship is established only after all applicable intake procedures have been completed, required documentation has been executed, and services have been formally accepted by Inspira Counseling Center.
​
Submitting a contact form, appointment request, referral request, email, text message, voicemail, or other inquiry does not establish a provider-client relationship.
​
No Emergency Services
​
This Website is not intended for emergency communications.
​
Inspira Counseling Center does not guarantee continuous monitoring of:
-
Contact forms
-
Appointment requests
-
Referral requests
-
Emails
-
Website inquiries
If you are experiencing a mental health crisis, medical emergency, or believe you may harm yourself or others:
-
Call 911 immediately
-
Call or text 988
-
Contact local emergency services
-
Go to the nearest emergency room
Do not rely upon this Website or electronic communications to obtain emergency assistance.
Appointment Requests
Submitting an appointment request does not guarantee:
-
Appointment availability
-
Acceptance as a client
-
Insurance coverage
-
Provider availability
-
Immediate response
Appointments are not confirmed until verified and scheduled by Inspira Counseling Center.
Insurance and Financial Information
Information regarding insurance participation, benefits, deductibles, copayments, coinsurance, authorizations, reimbursement, and coverage is provided for informational purposes only.
Insurance participation and coverage requirements may change without notice.
Clients remain responsible for verifying their insurance benefits and understanding their financial responsibilities.
Coverage determinations are made solely by the applicable insurance carrier.
Telehealth Services
Certain services may be offered through telehealth platforms.
Availability of telehealth services may depend upon:
-
Patient location
-
Provider licensure requirements
-
Insurance requirements
-
Clinical appropriateness
-
Technology availability
-
Privacy considerations
-
Emergency contact and safety planning requirements
Inspira Counseling Center reserves the right to determine whether telehealth services are appropriate in any individual situation.
Additional telehealth requirements, rights, responsibilities, and consent provisions are governed by separate telehealth consent documents and policies.
Client Portals and Third-Party Platforms
The Website may provide links to third-party services including:
-
Client portals
-
Electronic health record systems
-
Telehealth platforms
-
Scheduling systems
-
Payment processors
-
Educational resources
​
These services operate under their own terms, privacy policies, and security practices.
​
While third-party providers may maintain independent policies, Inspira Counseling Center continues to maintain applicable legal, regulatory, and privacy obligations relating to healthcare operations and protected information as required by law.
​
Users should review the policies of any third-party platform they choose to access.
​
Educational Content Disclaimer
​
Articles, blog posts, videos, educational materials, and informational content made available through the Website are intended solely for educational purposes.
​
Such content should not be interpreted as:
-
Medical advice
-
Psychiatric advice
-
Psychological advice
-
Crisis intervention
-
Diagnosis
-
Treatment recommendations
​
Individuals should consult qualified healthcare professionals regarding their specific circumstances.
​
Intellectual Property
​
All Website content, including but not limited to:
-
Text
-
Graphics
-
Logos
-
Images
-
Videos
-
Educational materials
-
Website design
-
Branding elements
is the property of Inspira Counseling Center or its licensors and is protected by applicable intellectual property laws.
​
No content may be copied, reproduced, distributed, modified, displayed, or used for commercial purposes without prior written permission.
​
Acceptable Use
​
Users agree not to:
-
Violate applicable laws
-
Attempt unauthorized access to Website systems
-
Interfere with Website functionality
-
Introduce malicious software or code
-
Harvest information from Website users
-
Misrepresent their identity
-
Use the Website for unlawful or fraudulent purposes
​
Relationship to Other Policies and Agreements
​
These Terms and Conditions govern use of the Website only.
​
They do not replace, modify, or supersede any of the following:
-
Notice of Privacy Practices
-
Informed Consent documents
-
Telehealth Consent forms
-
Financial Policies
-
Good Faith Estimate disclosures
-
Treatment agreements
-
Client service agreements
-
Other healthcare-related documents provided by Inspira Counseling Center
​
In the event of a conflict between these Terms and Conditions and any healthcare-related agreement, the applicable healthcare agreement shall control with respect to healthcare services.
​
Disclaimer of Warranties
​
The Website is provided on an "as is" and "as available" basis.
​
To the fullest extent permitted by law, Inspira Counseling Center disclaims warranties regarding:
-
Website availability
-
Website performance
-
Technical functionality
-
Accuracy of informational content
-
Security of external websites
-
Third-party services not under our control
We do not guarantee uninterrupted access to the Website.
​
Limitation of Liability
​
To the fullest extent permitted by law, Inspira Counseling Center shall not be liable for damages arising from:
-
Temporary Website outages
-
Technical failures
-
Interruptions in Website availability
-
Reliance on general informational content
-
Third-party websites or services
-
Unauthorized access beyond reasonable safeguards
Nothing in these Terms and Conditions is intended to limit, waive, or modify rights or obligations arising under:
-
HIPAA
-
Applicable healthcare laws
-
Professional standards of care
-
Consumer protection laws
-
Massachusetts privacy laws
-
Other rights that cannot legally be waived
External Links
​
The Website may contain links to third-party websites and resources.
​
Such links are provided for convenience only.
​
Inspira Counseling Center does not endorse and is not responsible for the content, accessibility, privacy practices, products, services, or operations of third-party websites.
​
Governing Law
​
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without regard to conflict-of-law principles.
​
Severability
​
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
​
Changes to These Terms
​
Inspira Counseling Center reserves the right to update these Terms and Conditions at any time.
​
Changes become effective upon posting to the Website.
​
Continued use of the Website following publication of changes constitutes acceptance of the revised Terms and Conditions.
​
Contact Information
Inspira Counseling Center
425 Union Street, Suite 46
West Springfield, MA 01089
Phone: (413) 299-2277